Sectors & Solutions > ATP Digital: Vertical Solutions
Customers can be tracked over different channels (restaurant, call center, Internet, social media, etc.) and, sales & marketing activities can be shaped by analyzing customer data.
Orders arriving over different channels are managed under one application; and customer preferences and order frequency are captured. Favorite orders can be recorded and prior orders can be duplicated with a single key stroke.
Comments and rating of company social media accounts are tracked with a centralized application, enabling fast and effective management. In social media, where information spreads quickly, brand differentiation and competitive advantages are achieved with timely actions.
Complaints are a valuable source of information for companies. Exceptional customer experience can be created from effective resolution of tracked customer requests and complaints. The performance of the process can be tracked with configurable SLAs. Automatic alerts and escalation mechanisms can be established for delayed responses.
Customer loyalty can be improved 15% to 20% with our CRM solutions. Special campaigns can be designed based on customer preferences.
Sending invoices and related information are done effectively, reliably and easily with an E-Invoice. Transactions are performed over digital media with no need for paper invoices and copies are filed electronically.
E-Invoice data can be automatically transferred to accounting and ERP systems. Integration with banking systems further simplifies the collection processes.
Information captured while generating E-invoices can be easily organized into formats required by government agencies.
Records can be turned into ledger entries without user information. Creating reports is simple and fast. Compliance is ensured with reports per government regulations.
e-Waybill solutions quickly transmit data from within the ERP system and allow for easy tracking. Customer e-Waybills are sent and received as encrypted data and are also stored in the cloud. Dispatch information held within the ERP system, can be used to generate dynamic reports for better management.
The solutions track regulatory and legal obligations, and provide warnings. Incoming waybills are matched with related records within your system. Document date and tax information checked automatically, and waybills are archived in the system. Thus, the solution eliminates errors; saves you time and money.